Terms and conditions

By registering on Fundo Live, you agree to these Terms and Conditions. These terms apply to all students who access or use our platform and services.

Account Registration

• You must be 18+ or have parental consent to use Fundo Live.
• All information you provide must be accurate and up to date.
• You are responsible for maintaining the confidentiality of your login details.

Booking Lessons

• All lessons must be booked at least 24 hours in advance.
• Lessons are scheduled in your local time based on the time zone in your account settings.
• Fundo Live reserves the right to reschedule a lesson in cases of tutor unavailability.

Lesson Cancellations & Rescheduling

• You may cancel or reschedule a class up to 24 hours before the lesson to retain your class credit.
• Cancellations or changes made less than 24 hours before the class will not be refunded.
• Repeated late cancellations may result in account review.

Subscriptions & Payments

• Fundo Live offers non-recurring subscriptions. You are charged only once per package.
• You may cancel your subscription at any time. However, no refunds are issued for partially used packages.
• All payments are processed securely via approved third-party platforms.

Free Trial & Placement Class

• The free trial is a placement class intended to assess your English level and provide a walkthrough of the platform. It does not include full lesson content but serves as an orientation session.

Class Participation & Conduct

• Students are expected to be respectful and on time.
• Fundo Live reserves the right to suspend or terminate accounts for inappropriate behaviour.
• Lessons must not be recorded, copied, or distributed without written permission.

Tutor Selection & Ratings

• You can book any available tutor and switch tutors freely.
• You are encouraged to rate and review tutors after each class to help us improve the learning experience.
• Fundo Live does not guarantee the continued availability of any specific tutor.

Progress Tracking

• Your lesson history, feedback, and level assessments will be available in your personal dashboard.
• This data is private and only visible to you and your assigned tutors.

Technical Requirements

• A stable internet connection, microphone, and compatible device are required.
• Fundo Live is not responsible for lessons missed due to technical issues on your side (e.g., power outages, internet loss).

Platform Updates & Video Guides

• Fundo Live regularly updates its platform for performance and security.
• Tutorial videos on how to book, sign up, and pay will be available soon on the dashboard and homepage.

Privacy Policy

• We collect only the personal information we need to run your account, lessons and payments, and we never sell it.
• How we collect, use, share and protect your information, and your rights over it, are set out in our Privacy Policy, which forms part of these terms.

Changes to Terms

• Fundo Live may update these Terms and Conditions from time to time. The date of the current version is shown at the top.
• When we make a change you need to agree to, we will ask you to read and accept the updated terms before you continue using your account.